At OZIANT, we want you to love your purchase. If you are not entirely satisfied, you can initiate a return within 7 days of receiving your order. To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In its original packaging with all tags, manuals, and accessories intact.
Accompanied by the receipt or proof of purchase.
For hygiene and safety reasons, the following categories cannot be returned once opened or used:
Beauty & Personal Care: Skincare devices (e.g., LED Masks, Facial Tools) cannot be returned if the seal is broken or the device has been used on skin.
Intimate Wear: Lingerie and innerwear.
Customized Items: Any product personalized specifically for you.
We have made the process simple:
Email Us: Send a request to support@oziant.com with your Order ID and the reason for return.
Photos: If the item is damaged or defective, please attach a clear photo of the product.
Pickup: Once approved, our courier partner will pick up the package from your doorstep within 2–3 business days.
Once your return reaches our New Delhi warehouse and passes the Quality Check (QC):
Prepaid Orders: The amount will be refunded to your original payment source (Credit Card/UPI/Wallet) within 5–7 business days.
COD Orders: We will issue a refund via NEFT/Bank Transfer or Store Credit (valid for 1 year).
Need a different size or color? We offer free exchanges for fashion apparel and accessories.
Initiate an exchange request via email.
The replacement item will be shipped immediately after the pickup of the original item is verified.
For any questions regarding returns, please contact us:
Phone: +91 92204 00978 (Mon-Sat, 10 AM - 7 PM)
Email: cs@zjell. com