Last updated 15-08-2026. Applies to all orders placed through oziant.com.

1. Scope and the parties to your order

OZIANT is a cross-border B2B marketplace operated by Wedge Industries Limited. On a marketplace order the contract of sale is between you (the buyer) and the verified Indian manufacturer named on your proforma invoice. OZIANT is not the seller of record.

What OZIANT provides is the verification of that supplier before listing, the escrow account through which you pay, and — via ZJELL Limited — the export documentation. This policy explains the protections that attach to those three things.

This is a wholesale export policy. It is not a consumer returns policy: there is no cooling-off period, no change-of-mind return and no distance-selling right on a B2B export order.

2. Escrow: when the supplier actually gets paid

Funds you pay against an order are held in escrow. They are released to the supplier only once the shipping documents for that order have been verified — typically the commercial invoice, packing list, bill of lading or airway bill, and certificate of origin.

If documents are never presented, or presented and rejected, the funds do not release. Escrow applies to every order regardless of where you are registered, and there is no cap on the protected amount.

3. Before production: samples and specification

Every order above sampling quantity is preceded by a production sample unless you waive it in writing. Approving a sample fixes the specification for that order — colour, fabric, weight, construction, finish, packing and labelling.

Once you have approved a sample, goods that match the approved sample are not returnable on grounds of appearance or preference. If a characteristic matters commercially, put it in the specification before you approve.

4. Before shipment: inspection and right of rejection

You may appoint a third-party inspection agency, use your own representative, or request an OZIANT-coordinated inspection before the goods leave India. We recommend it on every first order with a new supplier.

If goods fail inspection against the approved specification you may reject them before shipment. In that case:

• The supplier is given one opportunity to rectify, within a period agreed on the proforma invoice.
• If rectification is refused, fails, or would push delivery beyond a date you cannot accept, the order is cancelled and escrow is returned to you.
• Inspection fees are borne by whichever party the inspection finds at fault.

5. After arrival: claims

Raise a claim by emailing contact@oziant.com with your order reference, the commercial invoice number, and photographic or documentary evidence.

Claim type	Raise within	Evidence required
Short shipment or wrong goods	7 days of arrival at destination port or warehouse	Tally sheet, packing list, photographs of cartons and markings
Transit damage	7 days of arrival, and noted on the delivery receipt	Photographs before unpacking, survey report where insured
Deviation from approved specification	21 days of arrival	Approved sample or spec sheet, photographs, third-party test report where the deviation is technical
Latent defect not detectable on inspection	90 days of arrival	Test report from an accredited laboratory

Claims raised after these periods, or without the evidence listed, cannot be pursued against the supplier through OZIANT.

6. What is not claimable

• Goods matching an approved sample or approved specification.
• Natural variation inherent to handmade, hand-block, handloom, natural-fibre and natural-material goods, within the tolerance stated on the proforma invoice.
• Colour variation within the agreed tolerance, or variation caused by your own photography or screen calibration.
• Movement in market price, currency or freight rates after the order is confirmed.
• Delay or cost caused by your own instructions, late approvals, late payment or incorrect consignee details.
• Import duty, taxes, demurrage, detention or destination customs charges. You are the importer of record.
• Refusal of entry at destination where the goods meet the contracted specification but not a destination requirement you did not specify.

7. Remedies and refunds

Where a claim is upheld, the remedy is one of the following, in this order of preference: replacement of the affected goods on the next shipment; a credit against a future order; or a refund of the affected value.

• Refunds are made in the currency in which you paid, to the account from which payment was received.
• Where escrow has not yet released, refunds are processed within 5 working days of the claim being upheld.
• Where escrow has released, the refund follows recovery from the supplier and is processed within 30 days of the claim being upheld.
• Bank and intermediary charges on the return leg are deducted from the refunded amount unless the claim relates to short shipment or wrong goods.
• Freight and duty already incurred are refundable only where the entire consignment is rejected.

8. Returning goods to India

Physical return of exported goods to India is rarely commercially sensible and is not required in order to settle a claim. Do not ship goods back without written instruction from OZIANT — re-import into India requires its own customs procedure, and an unauthorised return shipment may be refused entry and abandoned at your cost.

9. Disputes

Raise a dispute through contact@oziant.com. We will put the evidence to the supplier and respond with a determination within 15 working days. Escrow on the disputed amount is held throughout.

Where a dispute cannot be resolved, it is governed by the law and jurisdiction stated on your proforma invoice.

10. Cancellation

• Before production starts: cancel in writing for a full escrow return.
• After materials are committed but before production: recoverable material cost is deducted, evidenced by supplier invoices.
• After production starts: cancellation is at the supplier's discretion and any refund is agreed case by case.
• Custom, private-label and personalised goods cannot be cancelled once production has started.